When you call in, our specialist customer service team will ask you information about the damage you are experiencing and your insurance details. We'll then arrange for our field technicians to visit your property to undertake an initial assessment

After stopping the water source, carrying out minor repairs to prevent further damage (e.g. boarding up windows or replacing roof tarp, in the case of storm damage) and moving furniture, we use specilaized equipment to measure the extent of water saturation and detect hidden water. We also report any safety concerns to you, before writing a detailed damage assessment

Our specialists create plan of action based on the extent and type of the water damage, as well as the classifcation of the water, ensuring the restoration process is carried out in a logical order. This is especially important in order to prevent further damage

We use advanced pumps and vacuum equipment to swiftly extract the majority of water in the property, and remove damaged carpets/subflooring where necessary

We use industrial grade dehumidifiers and high speed air movers to extract moisture from building materials and accelerate the evaporation of moisture from fabrics. This helps to prevent further damage, such as warping or mold, of floors, walls, and furniture

Parts of the property affected by water damage often require professional cleaning treatments, including antimicrobial, antibacterial and disinfectants, to minimize mold, stains, odors and other contaminants. We can clean and sanitize your property's structure (walls, floors, etc) as well as your furniture and personal belongings

Restoring your property to its original condition often requires minor repairs, such as replacing carpet, or major repairs, such as reconstructing rooms. In all cases, we have the specialist knowledge, technicians and equipment to get your property back on track